15 Best Help Center Designs for SaaS +Steps To Build Your Own

Hopefully, you’ll get enough design inspiration for your own help center after going through this list. Even with these tips and examples, you won’t perfect your help center design overnight. However, similar to Loom’s minimalistic approach, FullStory’s design is a conscious choice between simplicity vs. clutter. Connect and share knowledge within a single location that is structured and easy to search. The entire app maintenance and software updates are automated and run seamlessly in the background.

It’s important for your customer service team to be accessible to your customers. So, Vision Help Desk aims to create a omni-channel service experience that seamless across every interface. It provides features that support different service mediums like chat, phone, email, and social media.

Frequently Asked Questions

Simple search features and navigation functions make it easy to find relevant information quickly. While some people may prefer to browse articles by topic, most help center visitors will arrive with a specific need already in mind. This makes a site’s search functionality its most important feature outside of the content itself. Web Applications Stack Exchange is a question and answer site for web applications enthusiasts and power users to solve their issues related to web applications usage. A web application (or webapp) is application software that is accessed through a web browser.

The following section enables the user to identify as a business or talent so that they are redirected to relevant pages for help. The first is haash.io the search bar widget at the very top of the page, which also allows users to pull down search suggestions for more ideas. These pages can also contain direct support, such as email forms, chatbots, etc., or community forums where users can help each other out. You now have an idea of why in-app help centers are useful and which elements you should include in yours.

According to a report from Pegasystems, 56% of customers go to a company’s website before calling customer support, and 82% say they prefer to use self-service options. Building a self-service help center gives customers the support tools they are asking for. Analytics and feedback features reveal how customers are engaging with your help content. Not every customer experience is going to be perfect, and in those moments, it’s important to treat the situation as a learning opportunity. Similarly, it’s important to include in-app feedback options for users to share their opinions, request features, or report bugs. These insights are critical for continual improvement and ensuring users feel valued and respected.

Empathy Phrases Customer Service Reps Should Use

It’s ideal for small businesses, startups, and teams that want simplicity without sacrificing essential support features. By organizing support around customers (instead of tickets), agents can deliver a personalized and human touch to support conversations. This is especially useful for B2C and eCommerce brands that prioritize customer experience.

The page also includes detailed instructions on adjusting volume levels on your device depending upon whether or not you’re using wired or wireless earbuds. This Support page incorporates the search bar at the very beginning, leading up to a featured article. As users scroll down the page, they can view a wide range of articles that are organized by topic. Bonsai’s page for Help Center opens up with a search bar widget that is a little different.

The fact that you can toggle between guides and ‘contact support’ at the top of the help pop-up looks cool. It was nice placing the “Contact Us” button at the top right corner where customers can quickly find it. Like Fullstory, ActiveCampaign’s help center is on their website, but they are linked to it within the app. Positioning that button at the top right corner was a pretty good move as it makes it easy to spot. Slack’s help center is launched by clicking the question mark icon next to your user picture at the top right corner.